Amount deducted but not refunded while unsuccessful ATM transaction ?

What should we do if amount does not refunded after unsuccessful transaction: 

Amount deducted but not refunded while unsuccessful transaction:

Transaction using ATM

Hey, it is usually happens while unsuccessful ATM transactions.

So, we should not to worry about it so much, it is usually refunded by bank within 24 hours.

But some times it doesn't refunded by the Bank. So in such case you can follow these steps:

If the money is not credited back, then there is a link for customer complaints in onlinesbi.com. If you click on the link, it will direct you to customer complaints forum, which will ask for all the details of the transaction (better save the transaction slip as this forum asks for transaction reference number, which can also be obtained from transaction history through internet banking, mobile banking or mini statement). Even if you give a written complaint to branch manager they will be lodging your complaints in this forum(excepions are ATMs loaded and balanced by the branch where the complaint is lodged). Your money will be credited back in 2 to 7 working days maximum.

If your money is not credited back then the bank has to prove with records that your transaction was successful and you got your money(incase of withdrawal) or the beneficiary received your money(incase of POS or other payment gateways).

This is applicable for all card transaction failures at ATM, POS and other online payment gateways.

I would not suggest this, except that you have already been chasing this complaint for several months. If you feel that there is no proper response then you can approach banking ombudsman and make a complaint citing your previous complaints and the failure to provide any resolution.

I hope you got your answer. And your mind is free from any doubts.

Thanks for visiting us.

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How to change or set Hdfc Tin , Query regarding Hdfc bank ?

What is TIN number in HDFC Bank?

Changing Tin no. Using ATM

#How to change or set Hdfc Tin , Query regarding Hdfc bank ?

A Customer ID is a unique number given to you when you open an account with a bank. ... A Telephone Identification Number (TIN), also called a PhoneBanking password, is a four-digit number that you need along with your Customer ID so you can access your account information on Phone banking.

How do I find my T pin?

Your Personal Identification Number (PIN) is a 4-digit number combination known only to you, and allows you to access your account information using our Automated Telephone Banking system. You may choose any 4-digit PIN number when using Telephone Banking for the first time.

Customer care number:

 07316160616

Contact HDFC Customer Care for all types of inquiries. Check 24x7 (all days) helpline number for loan, cards and other financial products of HDFC ...

For all types inquiries

If yuu are still facing issue related your queries:

You can send email to customer care, which is given below-

For customer care support: customercare@hdfcbank.com

You will definitely get answer about your email.

And your issue become resolved soon.